The global pandemic brought noticeable changes in the economic landscape and consumer buying behavior over recent years. The growth of eCommerce is a testament to how innovations can support the needs of people, especially during a crisis. Consumers have been presented with a better way to shop when physical interactions are limited. Through online shopping, placing an order and getting goods delivered can be done with a click of a button.
Now that the world is gradually transitioning to the post-pandemic phase, eCommerce will remain important in conducting business. Fortunately, there are last mile delivery logisics trends that are posed to help retailers meet customer expectations.
What is Last Mile Delivery Logistics?
Last mile delivery logistics refers to the movement of goods from a warehouse or distribution center until reaching the final destination – usually, the customer’s doorstep which is either at home or in a commercial establishment.
Although last mile delivery logistics is a vital part of the order fulfillment process, it is often considered the most challenging. It is expensive due to a surge in fuel prices, and vehicle and labor costs, among others. Likewise, it is time-consuming because of the many processes, checks, and additional necessary actions carefully taken in order to ensure that no mistakes are committed.
Despite all these, last mile delivery logistics remain essential as it contributes to customer satisfaction and boosts the credibility of retailers when products are delivered seamlessly and on time. Whether you are a retailer or a customer, here are the 6 last mile delivery trends that you should know about as you move ahead this 2023.
6 Last Mile Delivery Logistics Trends to Look Forward to
As products must be moved at a much quicker pace as customers want faster fulfillment, much attention is given to logistics operations to shorten delivery time and meet the expectations of customers who demand faster deliveries of their goods. Through faster order fulfillment, retailers will gain loyal and satisfied customers as deliveries are received in the shortest time.
Increased Number of Warehouses Within the City
Having urban warehouses or hubs nearer the city is a good idea with the growing demand from customers who prefer same-day deliveries. With proximity to recipients, it is easier to reduce delivery lead time and fulfill same-day orders. Lessening transit time improves customer delivery experience due to faster deliveries . It will also be easier for retailers to look for human resources if the warehouses are situated in or close to the city.
Smart Tracking for Accurate Updates on ETAs
Customers’ satisfaction includes providing them with real-time updates such as the exact location of an item in transit and its exact time of arrival (ETA). Transparency must be observed at all times to avoid getting negative feedback from customers. Updates are sent via SMS alerts and email notifications. The use of this technology in monitoring weather conditions and planning less traffic routes is valuable so packages can arrive safely and not be delayed at the final destination.
There is a growing concern on how to protect the environment. Customers are becoming more aware of the risks brought by carbon emissions to the environment and humans. A growing number of logistics companies are now prioritizing sustainability. By going green, there are businesses that bring their fulfillment centers closer to customers in order to lessen the delivery distance and the use of fuel.
Omnichannel retailing is defined as the process by which businesses integrate all channels to provide unified shopping experiences to their customers who can easily browse and compare various prices on their mobile devices and then go to a retail store to purchase the desired item. By choosing to invest in omnichannel capabilities, businesses can control their delivery, speed, flexibility, and cost. It also cuts the time for a product to travel through various intermediaries.
Data Analytics and Artificial Intelligence (AI) Capabilities
Investing in data analytics and AI technologies are advantageous as they help businesses gain insight into customer behavior. Big data can be utilized for projections that are necessary when making business decisions that lead to efficiency, reduced costs, and a better understanding of customers, among others.
The success of any business lies in its flexibility and readiness to embrace changes. Technology constantly evolves along with the inevitable challenges that emerge along the way. One of the things that ecommerce businesses should look forward to is innovations in las tmile delivery logistics. These advancements can help eCommerce grow and expand while efficiently meeting customer expectations.
Are you looking for a dependable partner to meet your needs in last mile delivery logistics? Worklink Services, Inc. can help you. WSI has been helping businesses since its inception in 1999 by providing efficient, effective, and reliable courier, forwarding, trucking, and logistics services to various domestic industries. Get in touch with us now so we can find the best solution for your business requirements.