Customer experience and satisfaction are on the frontline when it comes to establishing good customer relations. If you’re in the eCommerce industry, one significant aspect that you should not overlook is order fulfilment including the process that leads to it. 97% of customers want to monitor their orders throughout the shipping process. It shows that...
The shift from brick and mortar shops to online retail stores has become very apparent in the past months. And while the online selling industry is thriving, one key area that you should not overlook is to find a dependable courier service provider that can support your needs. Product mishandling, delayed shipment, lost parcels are...
Whether you’re a retailer or a courier company in the Philippines, you have probably experienced the returns of your products numerous times already. Such an increase in return requests has been attributed to the ever-changing customer expectations and the emergence of customer-friendly return policies. All of these procedures associated with product returns, repairs, maintenance are...