Different types of businesses rely on the services of courier companies in the Philippines. These providers represent your brand in some way. They play a critical role since they serve as an extension of your business in terms of order fulfillment and customer satisfaction.
If you often mail items or ship goods, finding a courier company that can efficiently satisfy your requirements can leave you with fewer worries. However, not everyone gets the best deal and services from their chosen courier companies. While there are businesses that already found the right partner from the start, there are also those who have dealt with problems with the type of service they get from their current provider.
Although there are shipping issues that may be difficult to avoid, there are also red flags that you need to be aware of to know if it’s already time to find a new courier company. Check out the telltale signs that we’ve highlighted here.
Red Flags that Tell You Need a New Courier Company
1. Losses or Damages
Courier companies are expected to take care of parcels and deliver them in the best possible condition. The effort you put in preparing your items for shipping should be equalled with the same care and attention when it comes to handling and delivery. Lost or damaged items bring serious problems. You will be dealing with unnecessary expenses and even put your reputation on the line.
2. Failure to Meet Delivery Deadlines
One of the things that can cost you your reputation is delayed shipment. Not all customers would be willing to wait and understand delays. While there are instances when a late shipment is acceptable like calamities or travel restrictions, it shouldn’t be considered as if it’s already part of the deal that you and your clients must accept. Remember, they should serve as your business partner who’d be willing to take part in fulfilling your requirements.
3. Slow Response Time
Remember that as you are finding ways to keep your customers satisfied and happy, your courier service partner should do the same for you. After all, you are their client too. As a partner, they should promptly respond to your inquiries. A slow response time could lead to delays. Worse, it could also be a sign of a problem with their system that may affect their services as a whole.
4. Poor Tracking
There are shipments that are very critical and must be monitored. This can be done with a good tracking system that a courier company must provide. Being able to track your goods from the time they leave your office up to the time they are delivered can give you the peace of mind you need. Without it, you’ll be facing a blank wall and will lack the information needed to update your recipient.
5. Inability to Cope with Demand
There are also peak seasons when it comes to shipping. But again, this should not be a reason for you to get quality services. A courier company should be able to scale up and accommodate added demand. Peak seasons also open opportunities for you to gain more sales. However, a courier company that can’t keep up with your requirements will only get in the way of your profitability.
Finding a courier company that can adhere to your requirements is like finding a partner who treats your business like their own. Never settle for courier services that may compromise your reputation. Beware of the telltale signs to watch out for and be smart in finding the right courier company that can play an essential role in your business growth.
Worklink has been consistent in fulfilling customer requirements as a trusted courier company in the Philippines. Send us an inquiry so we can help your business grow.