As the switch from brick-and-mortar stores to online shops continues to rise, e-commerce businesses will face the challenge of reaching new markets and meeting their expectations. The e-commerce boom comes with opportunities. However, you have to make sure that your order fulfillment process will be optimized along with its growth. One way to do this is with the help of an e-commerce fulfillment warehouse.
What is an e-Commerce Fulfillment Warehouse?
An e-commerce Fulfillment Warehouse is basically a large building that is mainly intended to hold inventory for all types of businesses that sell physical products. As a fulfillment center, it is supposed to optimize the ordering process, have the products delivered on time, and ensure a positive customer experience.
While you may have a lot of options for an e-Commerce warehouse fulfillment center, there are some factors that you need to consider in choosing one.
How to Choose the Right e-Commerce Fulfillment Warehouse for You
Know the services they offer.
The services offered should match the current requirements of your business, especially your product-based needs. If you are looking into expanding your business, you should also look into their other offerings to see if they would be useful for you in the future.
Consider the costs.
First of all, take note that when it comes to cost, the lowest price isn’t always the better choice the same way that the highest price doesn’t guarantee to offer the best options.
Understand their pricing scope and structure to know what will be included in their billing. Will there be other fees and charges that you need to prepare?
It is also a must to look into your projected income to know if your fulfillment partner will fit into your plans. Evaluate the pros of having a warehouse management partner and the changes that it may bring to your business.
Check the locations.
Will the e-commerce fulfillment warehouse bring you close to your customers? Fulfillment centers should help cut the distance and time that your goods will have to travel. The more locations that a fulfillment center has, the higher chance for you to meet customer expectations and avoid issues with delayed packages.
DID YOU KNOW:
53% of shoppers consider the speed of delivery as a key factor in choosing an E-Commerce vendor. On the other hand, 25% canceled their order when shipping is slow.
Ensure customer support.
Adequate customer support will help prevent problems from occurring. Orders need to be addressed and customer concerns must be promptly responded to. Your fulfillment partner should be able to provide a live chat option or an emergency number for fast and easy communication.
Prioritize flexibility.
Seasonal fluctuations happen and during peak seasons, you have to make sure that your e-commerce fulfillment warehouse will be able to keep up with the surge in sales. This will help prevent bottlenecks and keep your business on track and on time even with huge demand.
Look into scalability.
An e-commerce fulfillment warehouse must have the ability to scale up. You’d want to stick with a partner who can still support your needs when your business grows.
ALSO READ: HOW TO AVOID LATE DELIVERY IN YOUR ECOMMERCE BUSINESS
Worklink Services, Inc. is a logistics management solutions provider that can help you with your need for a dependable e-commerce fulfillment warehouse. We can help you undertake important tasks that will seriously impact your business growth and positively affect customer experience.