Customer experience and satisfaction are on the frontline when it comes to establishing good customer relations. If you’re in the eCommerce industry, one significant aspect that you should not overlook is order fulfilment including the process that leads to it. 97% of customers want to monitor their orders throughout the shipping process. It shows that online buyers expect reliability and predictability. One way to meet those expectations is by choosing a courier company with a delivery tracking system.
If you’re an online retailer, this article shares some information that can improve your order fulfilment processes.
The Benefits of Choosing a Courier Company with a Delivery Tracking System
1. Monitor Your Shipment
A courier company with a delivery tracking system will allow you to monitor the status of your shipment at any point in time. This will give you the confidence that your goods will reach their destination. It will also allow you to communicate with your customers to update them about the status of their orders.
2. Take Advantage of Advanced Features
A delivery tracking system used by a courier company usually have features that can help establish your brand too. Features like shipment tracking, delivery dates, and other updates contribute to an exceptional customer experience and could help build a great reputation for your brand.
3. Effectively Manage Inquiries
Without a delivery tracking system, you will need to personally address the inquiries of your customers and answer them one by one. It is time-consuming and costly especially if you’ll find the need to hire an assistant to answer all concerns. Not responding to inquiries is also not a good idea as this may be viewed as poor customer service. On the other hand, with a courier company that has a delivery tracking system in place, most if not all the important information that your customer needs about their order will be automatically provided.
4. Meet Customer Expectations
The eCommerce landscape makes competition stiff for online retailers. One way to stand out is to provide unparalleled customer service. The good news is, a delivery tracking system can help you do this. It will allow you to be ever-present for customers who need updates on the status of their orders and meet their expectations at the same time.
Choosing a courier company with a delivery tracking system is an option that benefits both retailers and consumers. It provides added value to the products being offered while it contributes to customer acquisition and retention at the same time.
In search of a courier company that offers quality shipping services and has a delivery tracking system in place? Contact Worklink today so we can attend to your delivery and logistics needs.